Course Description

This elementary course in Quality Management is designed to provide an introduction to Quality for all those who wish to gain an understanding of the subject without assuming any prior knowledge.

Key topics will be presented in a straightforward and understandable way that will prepare students for further study, whether that is part of Continuing Professional development (CPD) by completion of Qualified Limited’s more advanced courses or training schemes, or as a foundation upon which to build for the professional qualifications of The Chartered Quality Institute.

Course Contents:

The course is divided into four easy-to-follow sections:

1.    Introduction to Quality and Evolution of Quality Concepts

2.    The Seven Principles of Quality Management based on ISO 9001:2015

3.    Quality Advocates: Dr. Walter Shewhart and Dr. Joseph M. Juran

4.    The EFQM Model, Investors in People and Quality Tools

 For each section a set of ten multiple choice questions is presented in order to test the student’s understanding of the course content.

Assessment: A Multiple Choice Quiz at the end of each section.

Achievement: Certificate of Completion


This course is available for face to face delivery at our Manchester Piccadilly Campus or on-site delivery for minimum of 5 candidates.

For further information please contact us on 0161 236 2421 or