The Diploma in Quality Management provides new and existing quality practitioners with the knowledge and skills to plan and manage an organisation's quality management function. The qualification helps develop a comprehensive understanding of the role of quality and the quality function within the whole organisation. Students who successfully complete this qualification and have the required work experience will be eligible to apply for CQI membership as Member, Chartered Quality Professional.


Potential job roles: Quality Manager, Quality Assurance Manager, Customer Service Manager, Operations Manager, Business Improvement Manager, Business Systems Manager, Senior Quality Manager, Quality Management Specialist/Consultant.


Unit aim: To understand the impact on quality of working environments and be aware of the wide ranging issues to be considered in the development of harmonious and effective work environments which enable the business to achieve its business objectives and improve performance.

Assessment type: Examination 

Learning outcomes:

  1. Understand the importance of organisational values and culture to the achievement of quality performance
  2. Understand behavioural approaches for getting results through people
  3. Understand the importance of communication for managing quality

Unit aim: To evaluate the commonalities and differences of the range of popular quality management standards and models in order to select a standard/model appropriate to a given organization. To be able to evaluate the effectiveness and business benefit of a management system against selected standards and models. To be able to integrate standards and models appropriately.

Assessment type: Assignment

Learning outcomes:

  1. Understand the use of quality models in business
  2. Understand the role of standards in quality assurance
  3. Understand the use of integrated management systems within organizations
  4. Be able to assess the effectiveness of a management system

Unit aim: To be able to select the appropriate monitoring, measuring and diagnostic tools relating to specific product and service quality situations. To be aware of the advantages and limitations of methods selected and to be able to design and manage the data collection and analysis processes effectively.

Assessment type: Assignment 

Learning outcomes:

  1. Understand the role of monitoring and measuring in making decisions relating to quality
  2. Understand the use of methods for data collection and analysis

Unit aim: To be able to implement quality management principles across the organization in order to achieve stakeholder satisfaction and continuous performance improvement.

Assessment type: Examination 

Learning outcomes:

  1. Understand how quality principles can improve business performance 
  2. Understand the use of the 'Plan, Do, Check, Act' (PDCA) cycle within management systems
  3. Understand process design and improvement 
  4. Understand the quality management function within an organization
  5. Be able to assess and report on quality costs

Unit aim: To develop a detailed understanding of the complexities of the continual improvement concept, and to become skilled in its application through planning, implementing and maintaining the concepts in an organization.

Assessment type: Assignment 

Learning outcomes:

  1. Understand continual improvement and its application to business
  2. Understand the process for identifiying and prioritizing areas for improvement
  3. Be able to manage an improvement project

Unit aim: To understand the role of different types of auditing to ensure the integrity and capability of business management systems and be able to plan and conduct an effective internal quality audit.

Assessment type: Examination 

Learning outcomes:

  1. Understand the purpose of 1st, 2nd and 3rd party auditing
  2. Understand the role of audit and its importance in an organization's management system
  3. Understand the content of standards for auditing practice


Unit aim: To ensure that the quality professional responsible for either quality assurance or supply chain management is fully aware of the legal implications both for themselves and their organization. Also to be able to develop and install a workable plan to protect the organization, its employees and themselves from the risks involved.

Assessment type: Assignment 

Learning outcomes:

  1. Understand legislation and liability relevant to quality
  2. Understand how conformity assessment and quality management can reduce liability

Unit aim: To be able to design and coordinate quality management activities that support the product or service through its whole life cycle from conception to disposal, supporting the various business functions involved in each part of the process.

Assessment type: Assignment

Learning outcomes:

  1. Understand the stages in the service/product life cycle and their role in the achievement of competitive quality products and services
  2. Understand the quality related concepts involved in the new product development process

Unit aim: To be able to conduct valid research, present credible findings and useful recommendations to organizations.

Assessment type: Project

Learning outcomes:

  1. Understand the process for aquiring new information using research
  2. Be able to undertake management research