The Certificate in Quality Management provides those responsible for service or product quality with the foundation for formal development in their role and an introductory qualification for new and potential quality managers. The qualification provides an understanding of what quality management means in an organisational context and the component parts of the quality management process.
Potential job roles: Quality Technician, Customer Service Team Leader, Operations Team Leader, Engineering Technician.


Unit aim: To appreciate the impact of organisational values and culture on quality performance and understand how different behaviours can improve business performance.

Assessment type: Assignment 

Learning outcomes:

  1. Understand the importance of organisational values and culture to quality performance
  2. Understand behavioural approaches for getting results through people
  3. Understand the importance of communication for managing quality


Unit aim: To understand the spectrum of quality-related standards and models, their commonalities and differences, their purpose and benefits to organisations and their underlying principles.

Assessment type: Examination 

Learning outcomes:

  1. Understand the use of quality models in business
  2. Understand the role of standards in quality assurance
  3. Understand the use of integrated management systems within organisations


Unit aim: To understand the importance of data collection and analysis as a means for decision making with regard to product and service quality, the use and limitation of the broad range of monitoring, measurement and diagnostic tools and techniques available and their application.

Assessment type: Examination 

Learning outcomes:

  1. Understand the role of monitoring and measuring in making decisions relating to quality
  2. Understand the use of methods for data collection and analysis

Unit aim: To understand the principles upon which the quality function is founded and the potential benefits to industry, customers and stakeholders.

Assessment type: Assignment 

Learning outcomes:

  1. Understand the meaning of the word 'quality' when used in a work related environment
  2. Understand how the concept of quality has evolved
  3. Understand the key components of quality management
  4. Understand how quality principles can improve business performance
  5. Understand the use of the 'Plan, Do, Check, Act' (PDCA) cycle within management systems 
  6. Understand process design and improvement

Unit aim: To provide understanding of the principles of continual improvement as part of a general understanding of the role of the quality function and as a foundation for future involvement in business improvement activities.

Assessment type: Examination 

Learning outcomes:

  1. Understand continual improvement and its application to business
  2. Understand the process for identifying and prioritizing areas for improvement